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Introduction
At Grihaansh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, purchase products, or interact with our services.
By accessing or using our website, services, or products, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
- Information We Collect
We may collect different types of personal and non-personal information depending on how you interact with our website and services.
Personal Information You Provide
When you place an order, create an account, contact support, or interact with us, we may collect:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Payment details and transaction confirmations
- Account login credentials
- Product preferences and shopping activity
- Customer support messages and communication details
Providing certain information may be necessary to access specific services or complete transactions.
- Information Collected Automatically
When you browse our website, we may automatically collect certain technical and usage-related information, including:
- IP address
- Browser type and device information
- Pages visited and browsing behaviour
- Time spent on pages
- Referral links and website interactions
- Location data derived from your IP address
This information helps us improve website performance, security, and user experience.
- Cookies and Tracking Technologies
Grihaansh uses cookies, pixels, and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic and user behaviour
- Personalise shopping experiences and advertisements
Most browsers automatically accept cookies, but you may disable them through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
- How We Use Your Information
We may use your information for the following purposes:
Order Processing & Service Fulfilment
- Process and confirm orders
- Arrange shipping and delivery
- Manage returns, exchanges, and refunds
- Provide account-related services
Customer Support
- Respond to inquiries and support requests
- Resolve complaints or disputes
- Improve customer experience
Marketing & Promotions
- Send promotional emails, offers, and updates
- Display relevant advertisements and recommendations
- Conduct marketing campaigns and analytics
You may opt out of promotional communications at any time through the unsubscribe option or by contacting us directly.
Security & Fraud Prevention
- Detect suspicious or fraudulent activities
- Protect accounts and transactions
- Enforce website policies and legal obligations
Website Improvement
- Analyse website usage and performance
- Improve products, services, and user experience
- Sharing of Personal Information
We do not sell your personal information to unauthorised third parties. However, we may share information with trusted service providers and partners for operational purposes, including:
- Payment gateways and banking partners
- Shipping and logistics providers
- IT support and website hosting providers
- Marketing and analytics partners
- Customer support service providers
These third parties are authorised to use your information only for providing services on our behalf and are required to maintain confidentiality.
We may also disclose information if required by law, legal process, government request, or to protect our rights and business interests.
- Third-Party Services & Links
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of such third-party platforms. Users are encouraged to review the privacy policies of those websites before sharing personal information.
- Data Security
We implement reasonable technical, administrative, and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, or disclosure.
While we strive to protect your information, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil orders and provide services
- Maintain customer accounts
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Once information is no longer required, it is securely deleted or anonymised.
- Children’s Privacy
The services provided by Grihaansh are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.
- Your Rights
Depending on applicable Indian laws and regulations, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
- Withdraw consent for marketing communications
- Raise concerns regarding data handling practices
To exercise any of these rights, you may contact us using the details provided below.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. Updated versions will be posted on this page along with the revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
- Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Business Name: ADYA MAA VENTURES
Brand Name: Grihaansh
Email: support@grihaansh.com
Phone: +91 9147424865
Address: 80, Rai Mohan Banerjee Road, Kolkata, North 24 Parganas, West Bengal – 700035, India
By Atrax Digital